ISFB Insight Online
The latest news on skills development in the banking and financial ecosystem in French-speaking Switzerland.
FEATURED
Staff and Support: The Behind-the-Scenes Roles That Keep the Organization Running
Mathias Baitan had the opportunity to serve as chief of staff for a general directorate. In his latest article, he shares some lessons he learned from that experience and reflects on what he believes makes these roles both rewarding and demanding.
Banking Skills: The Silent Transformation
Initial findings from the ISFB Observatory show that stable employment figures mask a shift in job roles and skills, driven by AI, sustainability, and changing career paths.
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ISFB Insight Print: The magazine for skills development in the banking and financial ecosystem of French-speaking Switzerland
The quarterly print publication features analyses, interviews, and opinion pieces on trends in the banking and finance industries.
The quarterly publication is distributed free of charge to ISFB member institutions, which may make it available to their staff, clients, or partners—particularly in their reception areas, lounges, waiting rooms, or reception areas.
Individuals can also receive the magazine as part of their ISFB Hub membership.
Since January 2023, ISFB Insight Online has primarily been an online publication. Articles, interviews, opinion pieces, newsletters, and social media posts keep pace with current events, industry trends, and ideas circulating in the French-speaking Swiss financial community. It’s all about immediacy: delivering information quickly, picking up on signals, sparking reactions, and gauging what captures attention. ISFB Insight Print operates on a different timeline. Print curates, compiles, and slows things down. It gives certain texts greater longevity, more space to certain voices, and greater weight to reflections that deserve to be preserved, reread, and shared. Digital media drives the momentum; print preserves the record. Between these two formats, different timeframes intersect. Some content remains available exclusively online to maintain its direct link to current events and extend the reading experience. Other articles, written by members for members, find their place solely in the print edition. ISFB Insight thus bridges the gap between the rapid circulation of ideas and the more enduring preservation of contributions.
Mathias Baitan, General Manager
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EDITOR'S CHOICE
From Adoption to Embedding Generative AI in the Workplace: A Dialogue Between Educational Sciences and Psychology – Chapter 1
Generative AI has made its way into the workplace before organizations have had time to establish guidelines for its use. In this article, Joseph Baud-Grasset and Stéphane Bonzon share their perspectives to distinguish between adoption and appropriation, and to emphasize that the professional use of AI requires discernment, collective learning, and responsibility.
ISFB Observatory: Call for Papers
As part of its mission, the ISFB Observatory hereby invites contributions to the ISFB ecosystem. Under its editorial and scientific guidance, the aim is to enrich the perspectives brought to bear through specialized, analytical, and field-based contributions.
C-LEVEL INTERVIEWS
Well-trained executives for a solid future: interview with Nicolas Krügel, CEO of BCGE
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Interview with Marion Fogli - Adapting, learning and evolving: the key to transforming finance
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INTERVIEWS WITH HUMAN RESOURCES
Banking professions put to the test of digital skills
Digitalization has transformed the banking landscape, accelerating automation and redefining job roles. While Switzerland is facing a growing shortage of IT professionals, the real challenge for banks goes beyond simply recruiting IT experts.
When Machines Take on a Voice
Artificial intelligence is becoming part of the banking industry’s vocabulary. It is shifting certain tasks, making the fundamentals more visible, and requiring rapid training efforts. The question remains: how can we use it without losing what gives the profession its value—understanding, judgment, decision-making, maintaining a focus on relationships, and not confusing convenience with competence?
In the age of AI, the financial sector needs well-trained specialists more than ever
Artificial intelligence is already transforming the finance industry. But it does not make technical expertise any less important, nor does it relegate people to a secondary role. On the contrary: the more widespread access to information becomes, the more value shifts toward those who can combine a mastery of the fundamentals with sound judgment, strong interpersonal skills, and the ability to learn continuously.
Blockchain, fintech, and crypto-assets: developing new skills to understand the ongoing transformations
Given the rapid evolution of financial technologies, mastering the fundamentals of blockchain, fintech, and crypto-assets is becoming a key priority for professionals in the banking sector. These fields, often perceived as technical, actually reflect broader transformations in business models, infrastructure, and usage patterns.
Between algorithms and human expertise: the future of banking recruitment in Switzerland
Artificial intelligence is already transforming the Swiss banking sector—and recruitment is no exception. While algorithms optimize the analysis of applications, human judgment, professional expertise, and ethics remain at the heart of decision-making.
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